Terms & Conditions

 

SHIPPING:
Orders are shipped prepaid, with shipping charges added to the invoice. To ensure safe delivery by parcel carrier (UPS), additional packaging is required. $5.00 per shipping carton will be added to the invoice. If customer prefers a carrier other than UPS, customer must schedule the alternative carrier; $5.00 handling fee will apply.


INSERTS:
Gift enclosure card can be inserted. Please contact our Customer Service department for details.


RUSH SHIPMENTS:
Shipments requested in less than two weeks may be subject to an additional rush charge. Please contact Customer Service at 847-251-1160.


DAMAGES & BREAKAGES:
Each item will be carefully packed prior to shipping. However, due to the nature of the products, damage may still occur. All claims for damages must first be made with the carrier. Please notify our Customer Service (847-251-1160) department to arrange for replacements.


RETURNS:
No return shipments will be accepted without prior approval. Merchandise approved for credit may be subject to a restocking fee.


GUARANTEE:
Defects in materials and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.


PAYMENT TERMS:
Visa, MasterCard, American Express and Discover Credit Cards accepted at time of order placement. All custom engraving orders require 50% deposit and balance before shipping.
All typesetting and artwork setups will be faxed or emailed to the customer before engraving. Artwork must be approved by customer before work begins.